How Fastum Gets Smart Insights with the Help of AI

Discover how Fastum uses AI to transform customer and employee experiences, enhance loyalty, and foster positive change within the organisation.

By utilising employee and customer surveys as a foundation, Fastum has successfully refined its internal processes and offerings. Data shows that teams with a high number of internal ambassadors experience greater customer loyalty, reflected in improvements in both the Customer Net Promoter Score (cNPS) and Employee Net Promoter Score (eNPS).