You can say that an organization’s results are the sum total of all employees’ behavior. When engaging in change management in organizations, it is important that everybody knows what they should do differently, which concrete behaviors are to be changed and what the staff should do instead. What the change entails needs to be made concrete for all employees. However, providing information is rarely sufficient. What governs our behavior most of all is what happens after having acted, the consequence.
For changes to really influence how the staff behave, work also needs to be undertaken on the consequences. One example of a consequence is positive feedback. Managers who notice and encourage staff when they act correctly and in new ways represent an important step towards succeeding. It is the managers who drive change. It is only when we start doing things differently that things change.
In this white paper you will learn more about:
- Challenge 1: A new type of organisation
- Challenge 2: Develop the right leadership
- Challenge 3: Culture
- Challenge 4: Increase engagement