The Brilliant Employee Experience Model

Ladda ner whitepaper
The Brilliant Employee Experience Model

Central to Brilliant's method is the so-called Service Profit Chain. It is a model that shows how the internal activities affect the external perspective, which in turn affects whether the organizational goals are met. The model establishes a relationship between employee commitment and loyalty, customer loyalty, productivity and efficiency.

Our white paper explains the connections between:

  • Employee engagement and loyalty
  • Customer loyalty
  • Productivity and efficiency

Anmäl dig till vårt nyhetsbrev