It’s an excellent question. It reflects a genuine desire to improve, but also a frustration shared by many organisations. You measure, you receive results and reports – yet still feel that not enough happens afterwards. In our experience, the measurement itself is rarely the problem. It’s what happens next.
The Brilliant Method
Our method is fundamental to both our product and our approach. It is based on research in organisational and team development and has been developed by us as experts over more than 30 years. It helps groups work with the right questions in the right order and turns the employee survey into more than just a measurement tool. It also becomes a tool for team development.
The work always begins with psychological safety and trust. Without safety, a culture of silence can easily emerge, where important perspectives are never voiced. This affects the working environment, development and, ultimately, profitability.
Once safety is in place, the organisation can continue working on key enablers such as collaboration, feedback, learning and clarity. After that, engagement, energy and motivation become central, together with clear goals at individual, team and organisational levels.
Leadership runs throughout the entire model. To lead effectively, leaders need to understand where their teams are and what needs exist right now. Culture and values, in turn, are about how we do things and which behaviours actually lead to success.
Together, this builds an attractive employer, which is measured through the eNPS question in the employee survey.
Study after study strengthens our confidence that the method works, drives development and that the questions are relevant and genuinely help organisations move forward. The AI in our platform is developing rapidly and continuously – and naturally this makes it easier for managers to identify correlations, understand where their teams are, and, not least, what both the team and the manager need to DO next to reach the next stage. Ease of use is crucial, because it means more managers and teams actually work with the results – it should be easy to do the right thing.
Insights for teams, managers, leadership and HR
A key factor in creating impact is understanding results on multiple levels at the same time. With Brilliant’s platform, organisations gain insights for teams, managers, leadership teams and the organisation as a whole – supported by strong anonymity protection that encourages employees to respond honestly.
Our benchmarking also makes it possible to put results into context. This makes it easier to understand where you are today compared with industry peers, and which areas are most important to prioritise going forward.
The AI support within the platform helps summarise results, identify relationships and highlight what has the greatest impact for your specific organisation. This makes analysis more accessible and lowers the barrier for managers to take ownership of the results.
The combination: Brilliant’s platform + Brilliant Consulting = a winning concept
For many organisations, the combination of Brilliant’s platform and our consulting support from Brilliant Consulting is essential to creating real impact. By working in a data-driven way, we gain a clear picture of the current situation. With support from our organisational development consultants, it becomes easier to understand trends, what drives results and how other organisations succeed in similar situations.
Together with leadership teams, we analyse the results and connect them to the business plan and strategic priorities. This often involves linking the employee experience with the customer experience, as the two are closely connected.
Brilliant Consulting helps answer the question:
What is most important for our organisation’s leadership to prioritise next quarter?
Act on the results!
So what is the most important thing to do? Quite simply: do something.
Groups that see their feedback being listened to and taken seriously are more positive across all measurements and score higher on all indices than those who answer, “No, we have not acted on the results.” Collect the feedback, continue working together as a team to deepen understanding, set priorities and keep the dialogue going. That is how you grow – as a team and as an organisation.
Brilliant’s platform provides clear recommendations, and managers can easily create action plans to work with in their teams.
