Frequently Asked Questions
Tips and tricks, insights and highlights from our Customer Care team.
Organisation
- What’s the difference between a team and a summary group?
- What is a user?
- What is an external ID?
- What is the difference between a manager and an employee in the organizational structure?
- Why can't I edit the "Is a manager" attribute for a user?
- What is the difference between "excluded from surveys" and "active"/"deactivated"?
Surveys
- How can I see which questions were included in the most recent survey?
- What should I call my survey?
- Who should participate in my survey(s)?
- Can I cancel a survey?
- Can I send emails manually?
- What is a PIN code solution?
- Can we use QR codes?
- What is the difference between background variables and background questions?
- Is it possible to alter an already presented result?
- Frequently asked questions about Communication around Employee surveys
- How often should you conduct employee surveys and pulse surveys?
- Is it possible to change questions in an index?
- Kan jag kopiera en avslutad undersökning? (en)
- Is it possible to access results for an ongoing survey?
Results
- What happens to the summary of results if only part of the organisation is included in the survey?
- How do I interpret the graph in relation to the average score of a question?
- How can two teams have the same index score but different colours within engagement?
- Which results do managers have access to?
- Abusive behaviour vs. Sensitive questions - What is the difference?