Reasons to conduct customer relationship surveys, NPS, and the areas we measure. Basics - Response scales, graphs, averages, filters, background variables, etc.
Insights and summaries, drivers, correlations, and NPS.
Follow-up and Close the Loop.
How text analysis works – summaries, aggregations, topics, and sentiment.
Naming surveys, selecting participants, and response rate expectations.
Manage all content for your surveys – email templates, questions, and question modules.
Manage respondents, internal users, roles, and permissions. Choose the right approach between flat and group structures, imports, and background variables.
Plan and prepare for surveys – timelines and process.
Tips and tricks, insights and highlights from our Customer Care team.
