Reasons to conduct customer relationship surveys, NPS, and the areas we measure.
Response scales, graphs, averages, filters, background variables, etc.
Manage internal users, roles, and permissions. Choose the right approach between flat and group structures, imports, and background variables.
Manage all content for your surveys – email templates, questions, and question modules.
Naming surveys, selecting participants, and response rate expectations.
Insights and summaries, drivers, correlations, and NPS.
How text analysis works – summaries, aggregations, topics, and sentiment.
Follow-up and Close the Loop.
Plan and prepare for surveys – timelines and process.
Tips and tricks, insights and highlights from our Customer Care team.
