Benchmark

The purpose of a benchmark is to give organisations a reference point to put their own results into context. A benchmark makes it easier to interpret results, prioritise the right actions, and drive development with perspective. Benchmarks help you to:

• Understand what is considered a good result – is our eNPS high or low compared to others?

• Identify strengths and areas for improvement – what are we doing better than others, and where are we falling behind?

• Set realistic goals – by knowing what others and/or similar organisations achieve.

• Support communication – both internally (to managers and teams) and externally (e.g. in employer branding).

Benchmark Criteria in Brilliant’s Database

• Based on surveys from the past three years

• Requires at least 50 responses from an organisation to be included

• All organisations are weighted equally in the calculation, regardless of size (to ensure that no single organisation has too much influence on the benchmark).

• Benchmarks are available for all of Brilliant’s standard questions and indexes

Brilliant Global Benchmark

• Approx. 800,000+ responses (from the past 3 years)

• Around 350 organisations

• Representing 80 countries (Sweden accounts for 62% of all survey responses)

Main Industries

• Construction & Manufacturing – 24% of responses

• Service – 43%

• Professional Services – 33%

High Performing Benchmark

• High Performing Top 10

• High Performing Top 25

These are based on the top-performing 10% and 25% of Brilliant’s customers within each specific index, meaning the organisations included in the High Performing Benchmarks may vary depending on the index.

Other Benchmarks Available

• Countries (30+)

• Detailed industries (25)

• Manager vs. Employee