How do I follow up my results from the customer surveys?
Once logging in, you arrive directly at your Dashboard, where you obtain a quick overview of your results in real time.
Click on the Update button if you want to see whether new answers have arrived.
Under the graphs you see how many completed questionnaires the results are based on, as well as how many responses the level above has for the period selected. We recommend at least 30 completed questionnaires in order to draw conclusions surrounding strengths and areas for development, however, regardless of volume, you can work with specific answers.
You can study the results in more depth under the Customer survey menu selection. You can filter by time period as well as specific factors etc.
You can also compare the results for the time period selected against previous equivalent periods, for example, compare this week's results with last week's. You do this by selecting Previous period under the alternatives for Select Period.
To read or listen to the comments the customers have submitted, you click on the Comments button at the top right of the page. You can also download all comments there that are displayed in the box.
If you want to view more statistics concerning the mail-outs and the response frequency, you click on the Response button.
If you measure NPS, you can follow this up under the menu selection NPS.
Managers can also access results from the surveys in the form of reports. These can be found under the menu selection My Reports. The reports can also be scheduled. There are also several tools to utilise under the Analyse and Act sections in the menu.