My results
Guidance on using and interpreting reports and analytics tools to understand results, insights, and trends.
Conversation analysis
Customer surveys
- How is the results calculated?
- What does the figures in the Response view mean?
- Which questions do we ask in the customer surveys?
- Why do I not receive answers to my customer surveys?
- How can I view all questionnaire answers? Can I filter by a specific score?
- How do I send out questionnaires manually?
- What is meant by a ”factor”?
- How can I view results for specific case types/surveys?
- How do I compare the teams' results with each other?
- Can I export my results?
NMI
NPS
Productivity / KPI
My reports
- My Reports – Overview and Guides
- Access and Permissions
- Creating, Copying, and Managing Reports
- Time Periods, Filtering, and Deviations
- Recommended Data Volume (Number of Responses)
- Benchmark (My reports)
- Report Visuals and Analysis Tools
- Anonymization and Employee Selection
- Export and History (My Reports)
- Distribution and Support (My reports)
- Where in the Navigator, can you create your own reports and schedule them?
- The result that I get via My Reports does not match the result that is visible via the "Customer survey" page in the Navigator.
- Can employees create reports for themselves?
- Can the report images be made anonymous, i.e. not show the names of the various employees?
- Is it possible to export an "older" report, if, for example, I want to see what the result looked like a previous year or month?
- Can I choose to receive a quarterly report scheduled per month?
- If the report does not reach the email recipient - why does it not arrive and who can I contact for help?
- Who can create reports
- Can I copy an existing report that I have created?
- Why can't I access certain teams/employees when creating reports?
- Any tips on useful report images for a team leader/group manager?
- Why do we have a different result when applying benchmark in My Reports compared to what we see in other report pages/graphs?
- How do time ranges work in My Reports?
- Is there any guide, how do I create reports in My Reports?
- Guidelines for the Minimum Number of Survey Responses per Employee
- Can I see the result accumulated for the year?
- Can I change the owner of a report, for example when a manager leaves and the report is to be "inherited" by someone else?
- Is there a view where it is possible to see the response rate?
- Which report pages contain information about the number of survey responses?
- Can I select my own benchmark criteria and select parts of the organization and/or surveys I want to see benchmarked for?
- What is the easiest way to see connections and deviations?