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Accessibility Statement

Brilliant Future is behind this service. We want as many people as possible to be able to use Brilliant Navigator’s Survey Solution. This page describes how Brilliant Navigator complies with the Act on Accessibility to Digital Public Services (DOS Act). It also outlines any known accessibility issues and how you, as a user, can report deficiencies to us so that we can address them.

How accessible is Brilliant Navigator?

We aim to make the service accessible to all users and to meet WCAG 2.1 level AA standards.

This means the service should be perceivable, operable, and understandable regardless of disabilities or impairments. It should also function regardless of the assistive technologies you use.

We are aware that some parts of the service are not fully accessible at this time.

Content on the website that is partially or not accessible

This service is partially compliant with the Act on Accessibility to Digital Public Services, due to the deficiencies described below.

We are continuously working to address known accessibility issues and to improve the overall accessibility of the service.

For users with visual impairments

  • Tab focus can at times be unclear due to low contrast.
  • The order of elements does not always follow expected semantic structure, which may negatively impact screen readers.
  • Some elements may have insufficient contrast.
  • The layout does not sufficiently adapt to screen size in mobile mode, making the service difficult to use with magnification tools or zooming on mobile.
  • We currently do not use rem units for text, which complicates content resizing and reflow.
  • In some survey questions, the “Don’t know” option appears after the numerical scale and is only read after tabbing through the entire scale, which may cause users to miss it or lose context.
  • In multiple-choice survey questions, there is no automatic reading of the label confirming the selected option. Users must tab through the alternatives to know what has been selected.

For users with cognitive impairments

  • Some behaviors deviate from expected browser behavior. For example, page content may change when selecting a numerical option in the response scale.

Disproportionate burden

Brilliant Future has initiated work to modernize our technology and improve accessibility across all products.

This is a multi-year effort that includes the development of a new, modern platform.

Brilliant Future invokes the exception for disproportionate burden according to §12 of the Act on Accessibility to Digital Public Services for the following content:

  • An older version of Brilliant Navigator is being phased out.
  • It is neither economically nor technically feasible to fully adapt this version to WCAG standards while simultaneously developing the new platform and migrating users to it.

How we tested the service

We continuously perform internal tests of the Brilliant Navigator service.

In June 2025, significant efforts were made to improve overall accessibility and navigation – both in general and through assistive technologies.

Tests performed

  • Screen readers: NVDA, VoiceOver on Mac, and Windows built-in screen reader.
  • Manual testing by our UX Designers and Developers.
  • Automated testing with tools such as WAVE and A11y.

We plan to have the service reviewed by external experts to further enhance accessibility.

Improvements are ongoing, and the latest review was conducted in June 2025.

Report accessibility issues

We constantly strive to improve the service’s accessibility.

If you encounter any problems not described on this page, or if you believe we are not meeting legal requirements, please contact us. Your feedback helps us identify and fix the issue.

Email: support@brilliantfuture.se

What if you cannot access parts of the service?

If you need content from Brilliant Navigator that is not accessible to you but is exempt from the scope of the law as described here, please contact us.

Email: support@brilliantfuture.se

Supervision

The Swedish Agency for Digital Government (DIGG) is responsible for supervising the Act on Accessibility to Digital Public Services.

If you are not satisfied with how we respond to your report of non-compliance or request for accessible content, you can file a complaint with DIGG.

Read more and submit a complaint via:
Form for reporting lack of accessibility at DIGG