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Communication

Start from Brilliant’s templates or create your own from scratch.

For every survey, reminder, and results message sent out, a communication text is required – information that reaches all users. Feel free to tailor the text to suit your organization so that users recognize the tone and context. It’s also beneficial to adapt the message to the purpose of the survey – a large annual employee survey may need different communication than a shorter quarterly pulse check.

Tip!

If you're working in multiple languages, we recommend using English as your master language. This makes collaboration around original texts easier. Don’t forget to translate into other relevant languages.

📌 More about translations here.

 

How to do it

  1. Navigate to Library > Communication via the main menu on the left.

    • You’ll see an overview of templates created by Brilliant. As you create your own versions or new templates, they will appear in a separate category.

    • Click the three dots to the far right of each template to:

      • Preview

      • Edit

      • Copy

      • Delete

    • You can also create a new template via the green button at the top of the page.

  2. Click "+ Create New" and select the communication type you want to create.

    1. The editor will open.

  3. Make your changes in the respective fields – the preview will update as you go.

    1. By highlighting text, you can add bold, italics, bullet points, and links.

    2. Use the icon to the right of each text field to insert variables that automatically pull information from your organisation structure – such as team name, manager name, etc. The system will fill in the correct values.

  4. Save!