My results

• How do I follow up my results from the customer surveys?
• What is meant by a ”factor”?
• Which questions do we ask in the customer surveys?
• How is the results calculated?
• How do I compare the teams' results with each other?
• How can I view results for specific case types/surveys?
• How can I view all questionnaire answers? Can I filter by a specific score?
• Can I export my results?
• What does the figures in the Response view mean?
• How do I send out questionnaires manually?
• Why do I not receive answers to my customer surveys?
• What is NPS? How is it calculated?
• Can I collect all key performance indicators (KPI) from different systems in Brilliant Navigator?
• What is Brilliant Viewer?
• What can be showed with Brilliant Viewer?
• How can I get started with Brilliant Viewer?
• How do I follow up the results from the latest employee survey?
• How do I access the comments from the latest employee survey?
• How can I view the response frequency for the employee survey?